Terms & Conditions

1. General

These Terms & Conditions apply to all bookings made with LazarLift. By making a booking, the customer agrees to these Terms & Conditions.

2. Bookings

Bookings may be made by telephone, email, WhatsApp or other approved communication methods. All bookings are subject to availability. A booking is confirmed once LazarLift has issued confirmation of the booking details.

3. Prices

The agreed price will be confirmed at the time of booking. Unless otherwise agreed, the quoted price includes the journey only.

Additional charges may apply for:

• Airport parking charges.
• Waiting time beyond the complimentary allowance.
• Additional pick-up or drop-off locations requested after booking.
• Road tolls, congestion charges or similar charges where applicable.
• Vehicle cleaning where excessive soiling has occurred.

Any applicable additional charges will be explained to the customer before they are charged wherever reasonably possible.

4. Waiting Time

Airport pick-ups: LazarLift provides 60 minutes complimentary waiting time from the flight landing time, provided a valid flight number has been supplied at the time of booking. Flight arrival times are monitored and collection times will be adjusted where reasonably possible in the event of delays. Waiting time exceeding 60 minutes may be charged.

All other pick-ups: For non-airport collections, 10 minutes complimentary waiting time is included from the agreed booking time. Additional waiting time may be charged thereafter.

5. Cancellations

Bookings cancelled less than 12 hours before the scheduled collection time will be charged the full booking amount. LazarLift reserves the right to waive cancellation charges in exceptional circumstances at its discretion.

6. Passenger Responsibilities

Passengers are responsible for ensuring that booking details are accurate, that they are ready at the agreed collection time, and that seat belts are worn where required by law.

Customers may be charged for excessive cleaning or repair costs resulting from damage caused during the journey.

7. Lost Property

Reasonable efforts will be made to return lost property. Any courier or delivery costs are the responsibility of the customer. LazarLift accepts no liability for items left in vehicles.

8. Safety

Drivers reserve the right to refuse travel where a passenger's behaviour is abusive, threatening, unsafe, or where it may place the driver, passengers or vehicle at risk. Smoking and vaping are not permitted inside the vehicle.

9. Complaints

Complaints should be submitted by telephone on 07749115151 or by email at lazarlift@gmail.com. Complaints will be handled in accordance with the LazarLift Complaints Policy.

10. Privacy

Customer information will only be used for the purpose of providing our services and in accordance with applicable UK data protection legislation.

11. Amendments

LazarLift reserves the right to amend these Terms & Conditions at any time. The latest version will be available on the LazarLift website.